Privacy Policy

FIFUR MEDIA PTY. LTD. is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2. What Personal Information Do We Collect?

We may collect personal information such as:

  • Your name

  • Contact details (e.g., email address, mailing address, phone number)

  • Payment information (e.g., credit card details for purchases – securely processed via third-party payment gateways)

  • Order details (e.g., books purchased, order history)

  • Any other information you choose to provide when interacting with us (e.g., through contact forms, newsletter sign-ups, reviews).

3. How Do We Collect Personal Information?

We collect personal information directly from you when you:

  • Purchase a book from our website.

  • Sign up for our newsletter or mailing list.

  • Contact us via email, phone, or contact forms.

  • Interact with our social media channels.

We may also collect non-personal information automatically when you visit our website, such as your IP address, browser type, and pages viewed, using cookies and similar technologies for website analytics and improvement.

4. Why Do We Collect, Hold, Use, and Disclose Personal Information?

We collect, hold, use, and disclose your personal information for the following purposes:

  • To process your orders and deliver your purchased books.

  • To communicate with you about your orders, inquiries, and customer service.

  • To send you newsletters, updates, and marketing materials about our books and promotions (if you have opted in).

  • To improve our books, website, and services.

  • To comply with our legal obligations.

5. Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties who assist us in operating our business, such as:

  • Payment Gateways: For secure processing of credit card transactions (e.g., Stripe, AfterPay, PayPal).

  • Shipping and Delivery Services: To deliver your books (e.g., Australia Post, couriers).

  • Email Marketing Services: To send out newsletters (e.g., Mailchimp, if used).

  • Website Analytics Providers: (e.g., Google Analytics) for website usage data.

We take reasonable steps to ensure that these third parties protect your privacy in accordance with Australian privacy laws. We do not sell or rent your personal information to third parties.

6. Overseas Disclosure of Personal Information

Some of the third-party service providers mentioned above may store or process data outside of Australia (e.g., email marketing platforms or cloud hosting services with servers in the USA or other countries). By providing your personal information, you consent to your information being stored or processed in these overseas locations. We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with Australian privacy laws.

7. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. We use various security measures, including encryption, firewalls, and secure payment gateways, to protect your data.

8. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We will respond to your request within a reasonable period.

9. Making a Complaint

If you believe that we have breached the Australian Privacy Principles, or if you have any concerns about our privacy practices, please contact us in writing using the details below. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us: adam@fifurmedia.com

Last Updated: June 24, 2025